Touchless.ai, an Israeli startup, has started to deploy a voice solution that turns any interactive kiosk into a voice-activated touch-free interface, according to a press release. The solution was specifically designed to overcome the problems of commercial environments: accuracy in noisy conditions, complexity for users, and significant cost and time needed to adapt for each business.
The solution combines voice technology with a human-machine interface approach to deliver a working voice commerce experience. Touchless.ai identifies options on the screen and attaches a voice command to each one of them. Users make their selection without touching the screen, replacing touch taps with voice commands.
Users are presented with numbered options on the screen, then they say the number of the option and use additional specific voice commands to conduct tasks such as ordering specific dishes at a restaurant.
Touchless.ai's solution eliminates interference from noises, thus enabling kiosks to reliably respond to voice commands.
Touchless.ai has already started trials in the U.S. and Europe. The technology enables consumers to receive service at sites such as restaurants, points of sale, airports, medical centers, theme parks and other public spaces.
The software solution has already been adapted for use in English, Japanese and Hebrew, but can be modified to work in any language. The solution supports all web-based apps used at kiosks, and Touchless.ai is planning to adapt the software to work with iOS and Android.
The company is working with Intel and Pyramid Computer on the technology.
Touchless.ai's interface needs no wake word, and works from the moment users start talking. It operates without identifying the user's voice or face, or storing any personal data, eliminating all privacy concerns. It leverages the digital kiosk's existing interface, so users instantly understand how to navigate using their voice.
The software can be installed with the company's snippet or Chrome extension, for developer-free, zero-code implementation.
For an update on how the coronavirus pandemic is affecting kiosks, click here.
Image courtesy of Touchless.ai.
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September 22, 2020 at 10:47PM
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